wholesale poilicies

A lit candle, a beige clay pot, and matchsticks on a reflective surface.

Order Minimums

6 oz Tins — MOQ 12
10 oz Jars — MOQ 12
20 oz 3‑Wick Jars — MOQ 6
Wax Melts — MOQ 12
Mixed scents allowed across all vessels

Wholesale Pricing

Tier 1: 40% off retail (12–47 units)
Tier 2: 45% off retail (48–119 units)
Tier 3: 50% off retail (120+ units)
Custom labels: +$2 per candle, +$1 for 48+ units, FREE for 120+ units

Lead Times

Standard wholesale orders: 7–10 business days
Custom label orders: 10–14 business days
Large bulk orders: 2–3 weeks
Rush orders may be available upon request

Payment Terms

Payment is required before production begins
Invoices are sent via email
Accepted payment methods: card, ACH, or business invoice payment
Net terms available for approved stockists only

Shipping & Delivery

Local pickup available in Joliet, IL
Local delivery available (fee may apply)
Shipping available nationwide
Shipping costs calculated based on weight + destination
Tracking provided once shipped

Damages & Replacements

Damages must be reported within 48 hours of delivery
Photos required for replacement or credit
Replacements ship within 3–5 business days

Returns & Exchanges

Due to the handmade nature of our products, returns are not accepted
If there is an issue with your order, we will make it right

Reorders

No reorder minimums for active stockists
Seasonal scents available in limited quantities
Reorder lead times: 5–7 business days

Custom Label Policy

Custom labels must be approved before production
Label files should be high‑resolution PNG or SVG
Proofs provided for approval
Custom label fees apply unless ordering 120+ units

Cancellation Policy

Orders may be canceled within 24 hours of invoice payment
After 24 hours, materials may have been purchased and cancellation fees may apply